Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry essentials.
How do you ensure the freshness of your products?
We work directly with small-batch producers and utilize climate-controlled fulfillment centers to ensure every item arrives at your door at the peak of freshness.
Where do you ship and how much does it cost?
We currently ship to all 50 U.S. states. Shipping is free on all orders over $75, while a flat rate of $8.99 applies to smaller orders.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable goods. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 14 days for a full refund or replacement.
Are your products organic or non-GMO?
The majority of our catalog is certified organic and non-GMO. Specific dietary certifications like Gluten-Free or Vegan are clearly labeled on each individual product page.
Can I track my delivery in real-time?
Yes, once your order is processed, you will receive a confirmation email containing a tracking link so you can monitor your shipment's progress.
Do you offer subscription options for recurring orders?
Absolutely. You can choose to subscribe to your favorite items and save 15% on every delivery. You can adjust frequency or cancel at any time through your account dashboard.