Returns & Exchanges
At Gratsi, we take pride in the quality of our food products and want you to be completely satisfied with every bite. If your order arrives damaged or doesn't meet our freshness standards, our dedicated support team is here to make it right.
Contact Support
Email our customer care team within 7 days of receiving your order with your order number and details regarding the issue.
Provide Documentation
Since we deal with perishable goods, please include clear photos of the packaging and product if you are reporting damage or quality concerns.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is appropriate based on our freshness guarantee.
Resolution
Once approved, we will immediately initiate a replacement shipment at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing